Frequently Asked Questions

 
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General Questions

Is Peekaboo Playland safe for my child?

All our play structures were designed with safety as the highest priority. Unlike the ones found in outdoor playgrounds, none of our structures are made of steel or have areas where children could fall from any significant height. Having said that, we would like you to know that a playground cannot be built completely out of rubber. Wooden play structures, door frames, picnic tables, etc. can all be a source of minor ‘ouchies’, just like furniture in an ordinary household. That's why we would like to remind you that it is the caregivers' responsibility to keep an eye on their children at all times.

How about Peekaboo's cleanliness?
We clean and disinfect our toys, bounce house and ball pit frequently throughout the day. We intentionally opted for a smaller ball pit, which is easy to maintain unlike the gigantic ball pits often found at other indoor playgrounds, the bottoms and thousands of balls of which are in our opinion impossible to keep sufficiently clean.

What is the recommended age range for open play?
Infancy to 8 years.

What forms of payment do you accept?
We accept cash, Visa, MasterCard, American Express. Personal checks are only accepted as deposits for private party reservations, never for closing bills the day of the party.

Do you ever charge for adults during Open Play hours? 
No, adults are always free.

Do you sell gift certificates?
Yes, we sell gift certificates for both 5 and 10-visit Playpasses and party packages.

Does the PVC of your bounce house contain lead?
You might have heard about an investigation by the Center for Environmental Health (CEH) which has prompted lawsuits by CEH and the California Attorney General against leading makers, distributors and suppliers of bounce houses (also called jump houses or inflatable jumpers). CEH testing found one bounce house contained more than 70 times the federal limit for lead in children’s products under the Consumer Product Safety Improvement Act. Independent testing commissioned by CEH also showed that lead from bounce houses can expose children to the toxic chemical at levels that violate California law. You will be relieved to hear that when we purchased our bouncer, we did our research and spent extra time and money to make sure it wasn't made from PVC imported from China, since we were aware of possible lead contamination of Chinese plastics. Click here to view a safety certificate from our bouncer manufacturer. They exclusively use PVC made locally. We advise you to ask the owners or operators of other bouncers your child might come in contact with to produce evidence that their unit is in compliance with U.S. safety standards to avoid exposing your child to harmful levels of lead.
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Party Questions

What do I need to do to book a party?
Please check out our available party packages first. Then you may either fill out our party inquiry form, call party planner Nancy at (323) 839-0872 or visit us. Once you have picked available date and a party package, you can make a reservation by making a non-refundable 50 % down payment. All reservations are made on a "first-come/first-serve" basis and no date will ever be reserved without a deposit. Upon receipt of your invoice by email, you will be asked to visit our confirmation page and agree to our party policy to finalize your booking.

What is your cancellation policy?
Sorry, parties cannot be cancelled for a refund.

Can I reschedule my party?
The date you choose when booking your party is final and party dates cannot be rescheduled under any circumstance.

How early should I book my private party?
We advise you to book as far in advance as possible. You can book a party up to one year in advance. Especially during the hot summer or cold winter months, our weekend party schedule tends to get booked solid quickly. On occasion parties get canceled, so if you consider booking a party on a short notice, feel free contact us to find out if there are any last-minute availabilities.

Can I rent the facility for events other than birthday parties?
Yes, we are available for private events that include both adults and children, such as fundraisers, field trips, baby showers, baptisms, graduations, family reunions, etc. 

Which party package is perfect for me?
Our basic package only includes the use of our playground, admission for 15 children, 35 adults and the services of two party assistants. Every party can be customized by choosing from a list of available options. You may find that opting for one of the other party packages over the basic package will not only save you time and the hassle of buying and bringing your own disposable party supplies, it might also be easier on your wallet, since you would have to buy your supplies at retail prices.  Our party planner Nancy will gladly discuss the available options with you and advise you on how to ultimately keep your party as cost-efficient as possible by cutting unnecessary waste without cutting corners. Nancy can be reached at (323) 839-0872.

Can I upgrade to another package after booking a basic 'Hootenanny' package?
Yes, but the upgrade has to be made at least 2 weeks prior to the scheduled date of your party.

What is the best time slot for my party?
Every time slot we offer has its advantages and the answer depends on your and your child's age and preferences. For parties for children above the age of 3, the evening slots from 5:30 to 7:30 p.m. (Friday through Sunday) or 6:30 to 8:30 p.m. (Monday through Thursday) are a great choice, since a late afternoon/early evening party gives parents a rare chance of enjoying a 'night out' with drinks and food while the kids play themselves tired during those 'witching hours' before bedtime. The traditional morning and afternoon party time slots on the weekends are always a great choice as well.

Can I extend the party time slot I booked?
There is the option to book extra time for the 10:00 a.m. to 12:00 p.m. party time slot by starting earlier. Or you can extend the 5:30 p.m. to 7:30 party time slot by going later. If you choose to extend your party after booking it, you have to inform the us at least one week prior to your party date. The only way possible to extend any parties that don't start at 10:00 a.m. or 5:30 p.m. is to book two consecutive party time slots, if available, at the regular package prices.

What do you use for party supplies, such as table cloths, plates, party favors, etc.?
Peekaboo Playland is trying to do its part of reducing waste by supplying reusable decorative oil cloth and animal and flower-themed melamine plates instead of disposable paper and plastic plates and table coverings. Our party favors are customized to suit age and gender of your little guests. Each paper goodie bag usually contains 2-3 items of the following: bubbles, friction cars, bracelets, jeweled rings, dinosaur figurines, 3" bouncy balls, etc. We will gladly include any additional items you wish to bring. Some themed parties may include fairy wings or inflatables as party favors instead of goodie bags

How many tables do you have for seating?
We have three 7' long tables, each with benches on both sides. One is normally used for food and drink, etc., while the other two are used primarily for the guests. There are also comfy couches and chairs spread throughout the playground. 

What time can I get there to set up for my party?
You are given 15 minutes to setup for your party, which from our many years’ worth of experience is sufficient, especially considering that you will have two assistants helping you. Please know that there is a convenient loading zone located right in front of our Eagle Rock entrance on Colorado Boulevard or in our Bel Air parking lot.

What is the parking situation during parties?
Bel Air Location: We share the Bel Air Foods parking lot, which has plenty of parking available 7 days a week.
Eagle Rock Location: On the weekends, you may park in the city hall parking lot on the east side of Maywood Avenue, just north of Colorado Boulevard (catty-corner from Peekaboo Playland.) There is usually plenty of metered street parking up and down Colorado Boulevard as well as unlimited free parking on all side streets, such as our cross street Maywood Avenue. And remember that meters on the boulevard don't need to be fed on Sundays.

Can I invite extra kids beyond the 15 included in my party package?
Extra kids are welcome only if you booked a private party. For all kids one to 12 years of age an additional fee of $12/$15 applies, depending on your party location and package.

Is the birthday kid included in the 15 kids?
Yes, the 15 kids include the birthday child and 14 guests.

What is the maximum number of guests I can invite?
The recommended number is 30 children with two accompanying adults each. Our birthday tables can only seat 30 children simultaneously. Also, beyond that attendance the main play area tends to become crowded and your adult guests might begin to feel uncomfortable. 

May I bring outside food to my party?
Yes, you may bring any kind of food, with the exception of pizza, candy, chocolates, popcorn, chips and ice cream. If you have your party catered, please consider that we do not allow any chairs or tables of any kind. There is a $20 fee for outside food vendors that prepare foods, such as taco carts and waffle stations.

Why can't I bring my own pizza?
We reserve the right to exclusively supply all celebrations at our playground with pizza, similar to a restaurant reserves the right to supply all beverages in addition to meals to their patrons. But unlike the mark-up of restaurant beverages, the mark-up on our pizza orders is very modest and covers tax, tip and delivery fees. Our service also guarantees that your pizza will be delivered fresh and on time, which enables you to fully enjoy your party without having to worry about the logistics of providing food.

Where do you order your pizza from?
Our pizzas are made fresh for your party by Big Mama's & Papa's (Eagle Rock) and Fabroccini's or Domino's (Bel Air). They offer a huge variety of styles and toppings. Our suppliers offer gluten-free and vegan alternatives. The double-cut slices of our catered regular pizzas are also perfect for little party animals to hold up and bite into, as opposed to some thin-crust varieties.

Why no candy, chocolates, chips, ice cream or popcorn?
Chips, popcorn and sweets may pose a choking hazard for children at play and tend to leave the play structures and floors uncomfortably greasy and sticky.

Where can I order my birthday cakes?
Bel Air Location: We recommend our wonderful neighbors Joanie and Leigh, formerly known as the Cake Divas. They have provided amazing pastries for everyone, from movie stars to famous musicians to American presidents.
Eagle Rock Location: We recommend Ruby Bakery around the corner. Ruby only uses the freshest of ingredients and provide a solid variety of pastries that are guaranteed to please any flavor.

Can I schedule a birthday party on a weekday?
Yes, but private parties can only be from 8-6pm. See party packages for pricing. In addition, semi-private weekday parties can be booked for any two-hour slot from Monday through Friday between the hours of 10:00 a.m. and 4:00 p.m. The cost includes a reserved table and admission for 10 children and all accompanying adults. Out of consideration for our open-play clients, who might also be enjoying the playground during a semi-private party, the event must not exceed 10 children. The options of extra time, face painting/tattooing and organized games are not available for semi-private events. The same outside food policy we established for private parties applies to semi-private parties.

Can we have a piñata at my party?
Sorry, due to the risk of injury to the children we do not allow piñata at our parties.

Are there any organized games during my party?
Every party package we offer includes organized games with our party staff. However, from our experience children 3 and under often do not have the attention span to participate in most games other than the parachute game. Even though we might encourage the playing of games, we never push the children to do something they are not willing to do and let them freely experience the playground at their own pace. Please let our party assistants know if you want to either opt out of or insist on playing a particular game.

What is the service fee? Is it a tip?
The service charge covers the cost of the hours needed to prep and plan the event, while ensuring a living wage for all of our employees. The service charge is not a gratuity that goes directly and entirely to the party coordinators who work during your event. You may want to show your satisfaction with their service by kindly leaving a tip. Please know that tips are neither necessary nor expected, but always appreciated. 

What if I have a concern or complaint?
If you are not completely happy after a visit or party at our business, we would love to hear from you personally right away. We would love to right all wrongs and want you to know that we value your input, as it helps our business improve. And we and are certain that most upsets, when promptly addressed, turn out to be based on a simple oversight or misunderstanding and can more often than not be easily resolved.
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Peekabootique (Gift Store) Questions

What is the Peekabootique return policy?
All purchases can be exchanged within 14 days with a receipt. Sorry, we do not offer any refunds.